ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Prepare for vehicle assessment

1.1 Assessment information is gathered

1.2 Assessment information is reviewed and interpreted

1.3 Materials, resources and safety equipment are located and checked for safe use

2. Inspect vehicle

2.1 Vehicle assessment process is determined and followed

2.2 Vehicle to be inspected is located

2.3 Safety requirements are read and complied with

2.4 Vehicle is inspected in line with insurance claim requirements and workplace policies and procedures

2.5 Preferred dismantling and inspection methods are determined that conform to workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements

2.6 Dismantling and inspection methods are negotiated and agreed with the repair estimator in a fair and transparent manner

2.7 Damage and faults to vehicle system and component are determined

2.8 Required outsourcing to specialist services is determined

3. Determine vehicle repair action

3.1 Preferred repair method for vehicle system and components is selected that conforms to workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements

3.2 Preferred repair methods for paint, trim and accessories are selected that conform to workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements

3.3 Job procedures are determined that use exchanged or recycled parts as appropriate

3.4 Repair methods are communicated and agreed to with repairer and/or specialist services

3.5 Estimated cost of repairs is calculated

3.6 Settlement action is decided and agreed to with repairer and/or specialist services

4. Prepare assessment report

4.1 Repairs are authorised where assess and authorise instructions are included in assessment information

4.2 Where assess without prejudice is included in assessment information a settlement amount is determined and documented

4.3 Recommendations are documented as required by industry and organisation

4.4 Assessment report is completed, including either authorised estimated cost of repairs or settlement amount

5. Complete post-assessment administration

5.1 Assessment report is submitted according to workplace policies and procedures

5.2 Repairer invoice is compared against authorised cost estimate

5.3 Discrepancies between invoice and authorised costs are investigated where applicable following industry codes and legislative requirements

5.4 Payment of invoice is validated where the invoice and authorised costs are confirmed

Skills

Description

Reading skills to:

interpret assessment information

interpret technical information and specifications

analyse information relating to insurance claims and inspection requirements

understand safety procedures.

Writing skills to:

use common industry terminology when completing vehicle assessment reports.

Oral communication skills to:

engage with repairers and specialist providers

negotiate settlement action

obtain vehicle assessment information from others

report work outcomes and problems.

Numeracy skills to:

calculate cost estimates

interpret technical measurements.

Digital literacy skills to:

use communication devices and computerised equipment to:

determine current values and costs

prepare vehicle assessment reports

search and gather supporting material, including digital images.

Planning and organising skills to:

identify and avoid planning and scheduling problems.

Problem-solving skills to:

identify technical and procedural problems and resolve within scope of own role

prevent time and material wastage.

Technology skills to:

take digital images.

Assessment information must include:

assessment notification detailing:

claims handler

driver details

incident details

insurance policy details where applicable

report items

vehicle details

vehicle inspection details, including assess without prejudice or assess and authorise

vehicle location

vehicle owner details

digital images

quote for repairs.

Materials, resources and safety equipment must include:

digital camera

electronic or paper-based information and reports

internet connection

personal computer, laptop or tablet

maps

personal protective equipment (PPE) kit.

Safety requirements must include:

ensuring safe location of vehicle to be inspected

following workplace safety procedures

identifying potential safety hazards.

Settlement action must include one or more of the following:

cash settlement

repair

total loss.

Recommendations must include one or more of the following:

additional labour

additional parts

approved or denied report items

in-house specialist repair services

sublet specialist repair services.